September, 2021 | Jim and Patti Jones

Best Practices for Senior Care Facilities When Addressing Negative Online Feedback

Negative reviews can damage a facility’s reputation if left unaddressed, so it’s important to respond promptly and appropriately.

Three thought leaders share strategies to rebuild trust with residents and families, increase occupancy levels, and leverage technology.

The long-term care industry is facing increased demand that will more than triple in the coming three decades.

Positive communication and regular interactions with residents’ families are key to building trust.

According to the CDC, more than one out of four people age 65 and older fall each year, and falling once doubles the chance of another fall.